FLORMISS RETURN POLICY

We take pride in our quality products and service, and we value our relationship with you. If you are not completely satisfied with your purchase, we are happy to accept your item(s) back for store credit or exchange within 7 days of receiving your order.

Return Requirements for Return-Eligible Items

Standard size dresses (final sale excluded)

• We accept returns within 14 days of receiving your gown. We recommend that you inspect the contents of your package as soon as it arrives. If you encounter any issues, please contact our customer service team promptly for assistance.

• To be eligible for a return, the item must be in its original, unused condition: unwashed, with tags still attached, unworn, and unaltered. We reserve the right to reject returns for items that show signs of wear, alterations, or washing.

• Please contact our after-sales service team（[email protected]） to obtain the specific return procedure and return address. We do not accept returns that are made without prior communication with our after-sales department. The address on the order package is not our designated return address.

• If the item you received is damaged, please take clear photographs and contact our after-sales team （[email protected]）immediately. This will assist us in processing your issue in a timely manner.

• When returning goods, we will charge a 15% restocking fee for Dresses. To keep prices low for our customers and help reduce environmental waste.Most of Flormiss products are made-to-order. As a result, we cannot accommodate "Buy-many-keep-one" purchases. Any restocking fees incurred will be deducted from your refund. We highly recommend reviewing our "Sizing Guide" and "Measurement Guide" before buying to avoid these fees.

• Original shipping fee & return shipping fee will not be refunded.

We are not liable for these issues:

• Return item(s) are lost or damaged on the way back to us. Please keep the receipt with tracking information.

• Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your Flormiss product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.

• Products are damaged by misuse, mishandling, or poor maintenance.

• Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

Specific Policies for Our Items

Gift Card Policy

To redeem your Gift Card towards an eligible purchase, enter the Gift Card code when you are checking out. The Gift Card amount will be credited toward your purchase amount. If the payable amount is more than the amount on the Gift Card, you must select another payment method to pay for the remaining amount. Please note that only one Gift Card can be redeemed in connection with any given order and cannot be "stacked" or combined with other Gift Cards for that same order. Please note that orders purchased with gift cards are not refundable.

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Cancellation Policy

• Orders canceled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.

• Orders canceled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.

• Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.

• Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.

• Once your order has been shipped, it can no longer be canceled.

If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Replacement or Refund

Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. Please note that you need to contact us to initiate the returning process.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.

Defective, Damaged or Mis-shipped Items

You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.

Size Deviation

Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences. The color display will be based on Apple devices.

We will insist on continuous improvement of the manufacturing process to minimize color differences.

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement.

Should you choose this option, please remember to request a receipt from your tailor. The copy of the receipt must be provided to request reimbursement.

Item is the size you ordered but does not fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Items that cannot be returned or exchanged

• No returns and no exchanges for personalized items.

• No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc.) due to hygienic reasons.

• As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.

• If you select the wrong color or size yourself, the item is non-refundable.